Saturday, April 18, 2015

Trouble Ticket No. From BIR For eFPS Taxpayers of Unsuccessful eFiling of ITRs Due To Failure of Server Will Protect From Penalties To Impose In The Future But Should Have Filed or Paid Manually the ITRs Within The Due Date

It was in the evening of April 14, 2015 when I initially experienced the unsuccessful efiling of Annual Income Tax Returns (ITRs) for Taxable Year 2014 due on April 15, 2015 thru BIR eFPS. I have to file ITRs with and without payment during that night.  I tried to file several times until midnight but was unsuccessful. 

In the morning of April 15, 2015, I tried to file again the ITRs thru BIR eFPS but still unsuccessful due to maintenance of  the server of BIR with screen shot as follows:

Eventually, before lunch of that date, I decided to proceed to the Revenue District Office (RDO) where the Companies registered and reported to the person in-charged of BIR eFPS system and asked the remedies of taxpayers with regards to the situation.  She advised us taxpayers who went there in the RDO to write down the Company Name, Taxpayer Identification No. (TIN), Contact Person and Email (to send the Trouble Ticket No.) and to manually file and pay the Annual ITRs.

With this, the companies were successfully filed and paid manually the ITRs on time last April 15, 2015. Eventually, we have received the Trouble Ticket No. last April 17, 2015.

With expectation, Revenue Memorandum Circular No. 20-2015 was issued by the bureau that taxpayers mandated to use EFPS (e,g, TAMP) after several attempts of unsuccessful efiling should:

a. Print evidence/proof (PRINT SCREEN ON THE MESSAGE given by the system) that EFPS were tried several times but unsuccessful

b. Report/call HELPDESK and get trouble ticket log 981-7050/ 9817051/9817107/9817108

c. Report to BIR CONTACT CENTER 981-8888 and get reference number of the call to protect them from penalties to be imposed in the future. Thereafter, manually file and manually pay following existing procedures. file on or before APRIL 15, 2015 attaching the proof of unsuccessful eFPS, then RE-FILE ELECTRONICALLY on or before June 15, 2015.

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